The SERVPRO & Liftify Fit

With over 2,200 locations, and over 50 years of experience, SERVPRO is one of the largest cleanup and restoration companies in the industry.  Regardless of the disaster size, due to their service coverage, SERVPRO claims to get there the fastest. 

Liftify enjoys working with some of the franchisees as SERVPRO’s reputation management vendor. One location, in particular, recently jumped to the top of the leaderboard on SERVPRO’s reviews!

Michelle and Jorge Gutierrez, are the owners of the SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North, which has been servicing the DC metropolitan area for over 40 years.  At first, Jorge was unsure how he felt about Google reviews until he began tracking it and realized that is how his customers were finding them.  As he worked closer with Liftify, he  eventually built a culture around the importance of reputation, doing a good job, inspiring the team, and increasing the conversations around the value of Google reviews.  Watch below how Jorge talks about creating this culture. 

SERVPRO Hits the Big Milestone

SERVPRO of Rockville-Olney has just become the first franchise in the SERVPRO business, out of 2200+ locations, to hit the huge milestone of 1,000 Google reviews! They started with Liftify in May 2023 with just over 600 reviews. In just 4 short months, they were able to reach that big milestone! Liftify is so proud to be part of this milestone and working with them during this journey. Zach Garrett, CEO of Liftify, hopped on a plane and flew to the east coast to present their trophy to the entire team in person!  Take a look and watch this celebration presentation!

“To really build a culture of excellence, it can’t be fake…but it’s really working with the team day in and day out, and that’s what happened with our Google reviews. The culture just became what our crews identified with, and that’s why they’re so prideful in getting their Google reviews, and that’s what builds the excellence because you don’t get Google reviews just by showing up and asking for them”. 

- Jorge Gutierrez / CEO of SERVPRO of Rockville-Olney

Brand Ambassador, Trinh Le has always been a believer in Liftify and has insight on the value of reviews, and how Liftify makes it easy for their business to gain, manage, and track their customer reviews. 

“...I think having a service like Liftify, it has really helped to simplify things, because they make it simple to invite customers to send Google reviews”

-Trinh Le / Brand Ambassador / SERVPRO of Rockville-Olney & SERVPRO of Silver Spring North

Liftify is honored to work with a company that does great work and maintains a strong reputation.  Liftify is looking forward to what the future holds in continuing to work with SERVPRO of Rockville-Olney and Silver Spring North!

 "I would say to a restoration company that is on the fence with Liftify, just do it! The resources, the tools, and the coaching have been unmatched in our experience. It's a no-brainer!”

-Jorge Gutierrez / CEO of SERVPRO of Rockville-Olney