Head Heart & Boots Podcast, powered by Floodlight Consulting Group and hosted by Chris Nordyke and Brandon Reece, is a weekly podcast covering leadership development, mentorship, restoration sales, cutting-edge technologies in the space, and actionable strategies to grow businesses and leave a legacy.
Liftify Founder and CEO Zach Garrett shares thoughts on leadership, strategy and success on Head Heart & Boots Podcast. The episode explores Zach’s journey of innovation and the pivotal role customer feedback plays in shaping successful businesses. During this episode, Zach hits on the 4 topics below, in depth, and how they intertwine and work together.
Episode Highlights:
Strategic Leadership: Zach talks with Brandon and Chris about how strategical thinking, keeping an open mind, working with good people, and moving conversations forward, has led to Liftify’s rapid growth. He offers insights on navigating this growth through customers, feedback, and change.
Customer Focused: Zach delves deep on how consistent communication with a customer, throughout an entire service project, can lead to opportunities for improvements and increase service and customer satisfaction. He talks about the value in asking his customers more questions and listening to their needs.
Being Open to Change: Zach speaks about how change is good in business. He talks about being aware of the market, the customers' needs, and how change can drive your business forward. According to Zach, pivoting can be challenging and sometimes messy, but also necessary and positive as we grow and evolve.
The Importance of Feedback: Zach shares thoughts on how the impact of integrating and capturing feedback throughout the customer journey can amplify service, quality, and reputation. He discusses the value of reputation and how his customers are receiving feedback, both internally and externally. Zach strongly believes that the more we receive feedback from our customers, the more we find patterns of how to increase value.
“If you do enough listening to your customers, partners, and people’s journeys, and ask, how can we add value? You’ll see that it changes, you will start to find themes, and it provides clarity.”
Zach Garrett | Liftify CEO & Founder
Listen to the podcast episode on Apple Podcasts or on Spotify